Procedures

Accounts will be entered into the Debtmaster Collection System immediately upon receipt. All debtors will be advised of our involvement with their account and will then be provided with the pertinent details with regard to the following information:
  • Our Name
  • Address and Telephone Numbers
  • Contact Person
  • Client Name
  • Outstanding Amount of Account

All debtors will be contacted with the intention of obtaining their co-operation and to establish an acceptable repayment term for their delinquent account. Where payment in full is not possible, the debtor is asked to provide financial details to support a payment schedule. Token payments are accepted where evidence of financial hardship or disability status is apparent. All repayment schedules will be reviewed whenever the debtor's financial circumstances change, or every six months.

Collecting

We will initiate full collection efforts in the following manner:

  • Verbal communication
  • Written communication
  • Where immediate payment is not possible, a repayment schedule will be instituted
  • Monthly or quarterly status reports, in individual or group categorization
  • Full legal service referrals available
  • Locate services

Your public image will be kept in mind at all times during the collection process.

Advanced Collection Services Ltd. officers will be versed, thus eliminating complaints and negative attitude responses.

All contacts will be made with full payment in mind, however, if the balance cannot be obtained, a short term repayment plan shall be implemented.

Advanced Collection Services Ltd. will set the amount and time limit of repayment, creating urgency and obligation throughout the entire process.
Advanced Collection Services Ltd. is a BBB Accredited Business. Click for the BBB Business Review of this Collection Agencies in Victoria BC

 

Eastern Office:
Cornwall PEI
Toll Free: 1-866-668-1383

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