Collection Procedures

Accounts will be entered into the Debtmaster Collection System immediately upon receipt. All debtors will be advised of our involvement with their account and will then be provided with the pertinent details with regard to the following information:

  • Our Name
  • Address and Telephone Numbers
  • Contact Person
  • Client Name
  • Outstanding Amount of Account

All debtors will be contacted with the intention of obtaining their co-operation and to establish an acceptable repayment term for their delinquent account. Where payment in full is not possible, the debtor is asked to provide financial details to support a payment schedule. Token payments are accepted where evidence of financial hardship or disability status is apparent. All repayment schedules will be reviewed whenever the debtor's financial circumstances change, or every six months.

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